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Qwest FAQ

• General Questions
• DSL

• General Questions
  • 
    1. Why Choose Qwest?

    From its beginning, Qwest has been on the cutting edge of technology, installing the first all-digital fiber optic data infrastructure for Southern Pacific Railroad. Since then, we have stayed ahead of the technological curves, always offering the latest features in all of our services.
    
    We have never lost sight of the fact that a quality company isn’t defined by its technology; it’s defined by its customers and employees. Our support staff is available 24 hours a day, 7 days a week with the sole purpose of helping you get the most out of your communication service.

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    2. Quest or Qwest?

    People searching on the internet for Qwest DSL often misspell the name "Qwest". This is a logical mistake as the company name "Qwest" is pronounced just like the word spelled "quest". Many times people hear their friends and coworkers recommending Qwest internet and conduct a search online for "Quest DSL", "Quest high speed internet", "Quest broadband", or "Quest internet".

• DSL
  • 
    1. What is DSL?

    DSL (Digital Subscriber Line) is a method of allowing a very fast Internet connection over normal copper telephone lines.

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    2. Is DSL the same as dial-up?

    No. Although both use the telephone lines, dial-up Internet connections are limited to a speed of 56Kbps (thousands of bits per second, where a bit is a single on-off electrical pulse). DSL uses digital rather than analog transmission and can offer much faster transmissions. Our Fast Internet DSL offers 256Kbps downloading, which is five times faster than dialup. Faster Internet DSL runs at 1.5 Mbps (millions of bits per second) so is about thirty times faster than dialup. Our Fastest Internet DSL runs at a blazing 7 Mbps, or well over a hundred times as fast as dialup.

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    3. Can I use the phone while on the Internet with DSL?

    Yes! In fact, the DSL Internet connection is always on and designed to work in conjunction with normal telephone services. The only change you will see is that small line filters, which are provided for free, will need to be installed. Installation is easy – simply unplug the phone into the wall jack, plug the phone into the filter, and then plug the filter into the wall.