Frequently Asked Questions
GENERAL QUESTIONS
- Why Choose CenturyLink?
- CenturyLink is the third largest telecommunications company in the United States. The company provides broadband, voice and wireless services to consumers and businesses across the country. It also offers advanced entertainment services under the CenturyLink™ Prism™ TV and DIRECTV brands. In addition, the company provides data, voice and managed services to business, government and wholesale customers in local, national and select international markets through its high-quality advanced fiber optic network and multiple data centers. CenturyLink is recognized as a leader in the network services market by key technology industry analyst firms. CenturyLink’s customers range from Fortune 500 companies in some of the country’s largest cities to families living in rural America. Headquartered in Monroe, La., CenturyLink is an S&P 500 company and is included among the Fortune 500 list of America’s largest corporations.
- What happened to Qwest?
- Qwest is now CenturyLink. One company, stonger connected. Now that the Qwest merger is complete, CenturyLink is the third largest telecommunications company in the United States. The company provides broadband, voice and wireless services to consumers and businesses across the country. It also offers advanced entertainment services under the CenturyLinkTM PrismTM TV and DIRECTV brands. In addition, the company provides data, voice and managed services to business, government and wholesale customers in local, national and select international markets through its high-quality advanced fiber optic network and multiple data centers.
DSL QUESTIONS
- What is DSL?
- FDSL (Digital Subscriber Line) is a method of allowing a very fast Internet connection over normal copper telephone lines.
- Is DSL the same as dial-up?
- No. Although both use the telephone lines, dial-up Internet connections are limited to a speed of 56Kbps (thousands of bits per second, where a bit is a single on-off electrical pulse). DSL uses digital rather than analog transmission and can offer much faster transmissions. Our Fast Internet DSL offers 256Kbps downloading, which is five times faster than dialup. Faster Internet DSL runs at 1.5 Mbps (millions of bits per second) so is about thirty times faster than dialup. Our Fastest Internet DSL runs at a blazing 7 Mbps, or well over a hundred times as fast as dialup.
- Can I use the phone while on the Internet with DSL?
- Yes! In fact, the DSL Internet connection is always on and designed to work in conjunction with normal telephone services. The only change you will see is that small line filters, which are provided for free, will need to be installed. Installation is easy – simply unplug the phone into the wall jack, plug the phone into the filter, and then plug the filter into the wall.
